Refund and Complaint Policy

1. Scope

This Policy covers a personalised calendar PDF: digital content made using the customer's photos and settings. It does not limit mandatory rights where a product is faulty, not as described or not delivered.

2. Technical problems

If the link does not arrive, the PDF cannot be opened, pages are missing, or the file has the wrong selected year or template, contact markotpiotr@gmail.com. We will first provide a corrected file; where that cannot be done within a reasonable time, an eligible refund will be issued.

3. Customer selections

Before payment, customers can review and change photo order, crop, rotation, template and year. A refund is not automatically due solely because of an accepted crop, photo order, low-resolution source image or change of mind, subject always to mandatory consumer law.

4. Requesting a refund

For Paddle orders, use the support link in the purchase receipt or visit paddle.net. Paddle handles requests under the Paddle Refund Policy and applicable law. You may also contact markotpiotr@gmail.com.

Include the purchasing email, calendar year, transaction date and reason. Approved refunds are returned to the original payment method where possible.