Refund and Complaint Policy
Last updated: 28 September 2026
1. Scope
This Policy covers the free PDF and the paid personalised printed calendar. It does not limit mandatory rights where a product is faulty, not as described, damaged in transit or not delivered.
2. Technical problems
If the link does not arrive, the PDF cannot be opened, pages are missing, or the file has the wrong selected year or template, contact markotpiotr@gmail.com. We will first provide a corrected file; where that cannot be done within a reasonable time, an eligible refund will be issued.
3. Customer selections
Before payment, customers can review and change photo order, crop, rotation, template and year. A refund is not automatically due solely because of an accepted crop, photo order, low-resolution source image or change of mind, subject always to mandatory consumer law.
4. Requesting a refund
To request cancellation or a refund, contact markotpiotr@gmail.com promptly with the purchasing email, calendar year, transaction date and reason. Once a personalised order has entered production, cancellation may be limited; mandatory consumer rights remain unchanged.
Contact and buyer support
Piotr Markot
Bilczyce 149
32-420 Bilczyce, Polska / Poland
markotpiotr@gmail.com